Shipping policy

At Afsaney.store, we aim to make your shopping experience simple and convenient. We offer FREE SHIPPING on orders delivered within Pakistan.

1. Free Shipping

We provide free delivery across Pakistan on eligible orders.

There are no additional shipping charges added at checkout for standard delivery.

2. Order Processing

Orders are normally processed within 1–2 business days after they are placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, it will be handed over to our delivery partner for shipment.

3. Delivery Time

Estimated delivery times are:

• Major cities: 2–5 business days

• Other areas: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather, public holidays, or other circumstances beyond our control.

4. Order Tracking

Once your order has been dispatched, we may provide tracking information where available.

You can use the tracking information to follow the progress of your shipment.

5. Delivery Information

Please make sure that your:

• Name

• Phone number

• Complete delivery address

• City and other relevant details

are accurate when placing your order.

Afsaney.store is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Unsuccessful Delivery

If the courier is unable to deliver your order because the customer cannot be reached, refuses the package, or provides an incorrect address, additional arrangements may be required before the order can be shipped again.

Repeated or refused Cash on Delivery orders may be subject to order restrictions.

7. Delays

While we work to deliver orders within the estimated timeframe, delays can occasionally occur due to:

• Courier issues

• Weather conditions

• Public holidays

• High order volumes

• Unforeseen circumstances

• Remote or difficult-to-reach locations

We appreciate your patience in such situations.

8. Damaged Packages

If your package appears damaged when delivered, please contact us as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy and provide the required photos or video so that we can investigate the issue.